Returns are accepted within 7 days of your original purchase. If you would like to return a bottle for a refund, please email a request with your original order number in the subject line to firstname.lastname@example.org. The product needs to be in resellable condition and postage back to Fressko is on the consumer. Returns and refunds will not be accepted for used bottles.
Fressko will cover the shipping fees for the return/ replacement of an item presenting a quality / manufacturing issue.
What is made by Fressko’s Shipping & Delivery Policy?
We ship orders in 24 – 48 hours. Then, depending on where you are it is delivered in the next 1 – 5 business days (Australia-wide).
For International Orders, delivery times may vary depending on your country of residence. Usually parcels are delivered between 5-16 days.
If there is a delay with your order that we are aware of, we will try and let you know ASAP. Please let us know if your order has taken longer than 4 days (Australia) and 16 Days (International) and we can track the delivery for you.
As with all freight, including post, delays are a regular part of the service, but from our side we try and be as efficient as possible.
What is made by Fressko’s Return & Refund Policy?
All returns must be advised in writing within 14 days from receipt of your order. You need to fill in the claim form on the WARRANTY page with a copy of your invoice and reason for return. Once your claim has been approved our customer service department will contact you and advise collection and refund options.
Our Returns and Refunds Policy applies to the following situations:
Un-usable or Faulty Goods: If you have received an item that is un-usable or faulty, Fressko will offer a full refund including all shipping costs pertained to the order.
Unsuitable Goods: If you deem the items you have ordered as unsuitable / faulty, Fressko will offer a store credit for the amount paid (less shipping) within 14 days of receipt of your order provided the goods are un-used.
Making a Return when Using Afterpay
Returns are available with Afterpay. For more information visit our Afterpay page.
If this returns policy is not clear and customers require further assistance, they can email email@example.com or fill out a form on the Contact Us page.
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Due to COVID-19 and shipping restrictions, we are unable to ship to the following countries at this time. Apologies for the inconvenience.
If you are in Saudi Arabia please contact www.shub.coffee for your nearest store.
|And the people’s Republic of China (including mainland China, Hong Kong SAR, Macau SAR and Taiwan)|